This term of service covers all areas of Digital Guppy's policies and regulations. Upon signup and usage of our site you must agree to the following Terms, Policies and Regulations.
- Our Obligation -
Any bugs, missing features or faults found in software we are hosting is not the responsibility of Digital Guppy. Issues that disrupt your service are also not the responsibility of Digital Guppy. Our staff will try and fix these problems. We may occasionaly perform A needed maintenance or secuirty update. We do try to notify you in advanced, some times this is not possible. Whilst we pride our selves in our uptime, from time to time we may need to take a server down for either maintenance or upgrades on hardware or software, We also may be doing upgrades on the network. These updates are out of our hand and are in the sole responsibility of our Server Technicians & Data Centre. Digital Guppy is permitted to deny service to any individual or business.
- Support Guarantee -
You are allowed to install 3rd party modifications or addons to you service, Digital Guppy is not required to provide support with installing or configuring these. Our support staff have a broad knowledge of most of the services we host, sometimes there may be an issue that we can not fix, this is why we are not obliged to help install these mods. Digital Guppy as a whole does not take responsibility for staffs actions.
- Payments Policy -
Our payments policy defines your rights regarding all payments to Digital Guppy. In the case of your services causing unforeseen costs to Mitcheh.net, for example due to excessive bandwidth usage, these costs might be charged to you. Payments should be made using your home connection without anything in between the connection (including but not limited to VPNs and proxies). The payment account and/or credit card used for payment must be owned by you. If it belongs to someone else, he/she should donate to your account instead.
- Refund Policy -
If you have purchased a new service with us within 30 days you are entitled to a full refund, provided you cancel within those 30 days. A full refund or exchange may be provided where service's are faulty, have been wrongly described, or are different to the product purchased on the website. If you request a cancellation beyond your money back guarantee (if applicable) you will then not be refunded under any circumstances. If your account is cancelled or suspended by our management, we are not then obliged to give you a refund.
- Webhosting Policy -
These are rules that apply to our webhosting services, breaking any of them might result in your account and services being suspended without any right on a refund. You are not allowed to run standalone processes such as (but not limited to) IRC bots, gameservers, spiders or crawlers. You must keep your disk space below the limit you've ordered, going over it will first result in a warning, but not resolving the issue within a timely matter might result in us deleting files to get your space within the limits again. Like the name suggests, webhosting is meant to host websites. You are not allowed to use it for any other purpose. Your files, data and content have to be in compliance with the United States Laws and Australian Laws. Adult content is allowed, illegal content is not allowed.
- Service Policy -
Any files found hosted on your service are therefore yours and are not the responsibility of Digital Guppy. If these files breach the ToS then your account maybe suspended or cancelled under the discretion of Management. You may ask assistance from staff, although we are not obliged to respond or help. Any illegal files such as "warez", "torrents", "copyright material", etc. found on your service, may lead in a cancellation of your service and maybe passed on to the appropriate authorities.
- Miscellaneous -
This covers anything which can't be defined by the above policies. Digital Guppy holds the right to change these terms of service at any time without prior notice. You are not allowed to share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account. You are not allowed to transfer your account to anyone without first getting our written permission from Digital Guppy. You are required to use valid personal details in your account and keeps those up to date at all times. Digital Guppy also reserve the right to terminate your services at any time for any reason.
